Brüel Systems’ business concept builds on our customers’ needs – from the earliest project phase, through commissioning and production launch, to decommissioning of the plant after years of efficient use. Highly skilled and experienced service staff and an efficient, customer-oriented Service Department provide professional backup to all our customers, throughout the plants’ service life.
Brüel Systems’ service always matches our clients’ specific needs:
Category 1 – emergency
In case of complete production breakdown caused by Brüel Systems equipment, a Brüel Systems service expert will be available on the client’s premises within 3-12 hours.
Category 2 – partial breakdown
In case of reduced production output caused by Brüel Systems equipment, a Brüel Systems service expert will be available on the client’s premises within 24 hours.
Category 3 – component breakdown
In case of component breakdown, a Brüel Systems service technician will be available on the client’s premises within 48 hours.
Category 4 – scheduled service
Service can always be scheduled within seven days.
Category 5 – routine service calls
Brüel Systems offers a range of optional service contracts. At regular intervals, a Brüel Systems service expert will secure maximum plant performance. A written report recommends performance improvements that may be made by Brüel Systems or by the client’s own technicians.
Category 6 – communication module
Many Brüel Systems plants include a modem connection as standard which enables remote servicing and cuts the cost of service calls. In some cases, Brüel Systems can even perform repairs without interrupting operation.