Aftersales
Optimise performance, efficiency, and control
Purchasing and installing processing equipment is just the start. As you start reaping the benefits in daily operations, you also need to consider taking steps to ensure that you will make the most of your investment.
Our Aftersales department is ready to support you with service offerings and performance optimisation that keep your equipment running in top condition in the long term.
Our customers work worldwide, and so do we. We can provide aftersales support all over the world through our network of service technicians and service partners, and we provide 24/7 phone support so you can get fast answers no matter which time zone you are in.
Service and repairs
Our service and repair offerings help you prevent or remedy operational issues at your facility:
- 24/7 on-call support – phone guidance from experienced technicians
- Remote diagnostics – troubleshooting over the internet
- Spare parts – all the parts you need and day-to-day delivery. All Brüel machines come with a list of recommended spare parts to stock
- Service agreements – letting you focus on your core business. We handle all service and maintenance, and agreements can include wear parts
- Onsite repair – local technicians getting your machine back in operation quickly
Performance optimisation
Take your Brüel equipment to the limits of performance with our optimisation offerings that help you
maximise value creation at your facility:
- Performance improvement – we adjust your equipment for maximum performance, for example by adjusting nozzle angles, belt speeds, or detergent types for optimal results
- Energy optimisation – we find ways of achieving the same performance or better using less power, water, and air so you can lower your OPEX and reduce your carbon footprint
- Efficiency monitoring – we help you monitor performance data so you can measure OEE, identify areas in need of improvement, and take the guesswork out of machine operation
- Control upgrades – we upgrade your old control system to a state-of-the-art solution, giving you more detailed process control and status monitoring
Operational efficiency offerings
Increase your overall efficiency with our offerings that increase efficiency and uptime or facilitate your budgeting and cash flow:
- Online machine surveillance – we continuously collect, analyse, and visualise production data from your machines and create reports that include suggestions for concrete ways of improving the efficiency of your processing lines
- All-in service contract with uptime guarantee – we guarantee uptime for you through a complete service contract that includes condition monitoring, preventive maintenance, spare parts onsite, supervision and staff training, ensuring that your production lines keep running
Pay-per-crate financing – with our operational leasing solution, you get your Brüel Systems equipment for a fixed monthly amount calculated per crate processed. You get predictable monthly payments instead of a major one-off capital investment
Contact us
Contact us for aftersales service, spare parts, documentation, and support:
24/7 support hotline, worldwide: +45 9892 0011
24/7 support hotline, USA: +1 816 286 4117